Order Processing & Lead Times
At Botellitapepe, we strive to process and dispatch every order as quickly and accurately as possible. All orders placed on our website are subject to a standard processing window of 1 to 3 business days before shipment occurs. Business days exclude weekends and officially recognized public holidays. During periods of peak demand, sales events, or promotional launches, fulfillment times may temporarily extend. You will receive an automated confirmation email immediately after placing your order, followed by a dispatch email containing a tracking number once your package leaves our fulfillment facility.
Shipping Options & Estimated Delivery Frames
We partner with reliable regional and international shipping carriers to deliver your products safely. Actual transit times depend on the shipping method selected at checkout and the final destination of the package:
- Domestic Standard Shipping: Estimated delivery within 3 to 7 business days post-processing.
- Domestic Express Shipping: Estimated delivery within 1 to 3 business days post-processing.
- International Shipping: Transit times vary significantly by country, generally ranging from 7 to 21 business days.
Please note that estimated transit times are provided directly by shipping carriers and cannot be guaranteed by Botellitapepe. Unforeseen carrier delays, severe weather events, or postal disruptions are beyond our direct control.
Address Accuracy & Customer Responsibilities
Customers are solely responsible for providing complete, accurate, and up-to-date shipping details during checkout, including street addresses, unit/suite numbers, postal codes, and contact phone numbers. Botellitapepe is not liable for delayed deliveries, misrouted packages, or lost shipments resulting from incorrect or incomplete information entered by the buyer. If a package is returned to our facility as undeliverable due to address errors or failure to claim, the customer will be responsible for any additional shipping charges incurred to re-dispatch the shipment.
Customs, Taxes, and Duties for International Orders
For shipments dispatched outside our primary operating jurisdiction, orders may be subject to local import duties, customs taxes, value-added taxes (VAT), or administrative processing fees imposed by the destination country’s customs authority. These charges are not included in the item prices or shipping fees calculated at checkout. All such duties and customs obligations are the sole responsibility of the recipient. We advise international customers to consult their local customs office for details prior to placing an order.
Lost, Stolen, or Damaged Shipments
If your tracking information indicates that your package was delivered but you have not received it, please check with household members, neighbors, or your local carrier office before reaching out. Botellitapepe is not responsible for packages stolen or lost post-delivery verification. If your package arrives physically damaged, please document the condition with clear photographs of both the outer packaging and damaged contents, and contact us within 48 hours of delivery at support@botellitapepe.com.